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Terms, Eligibility and Your Account Rights

This page sets out the legal conditions that apply when you access 1111dat, including eligibility, account rules, and how disputes are handled.

Eligibility RulesAccount ConditionsPayment TermsJurisdiction NoticeContact Rights
1111dat Terms, Eligibility and Your Account Rights
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies and Account Security

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through our support email. Cookie use on 1111dat is limited to session management and basic analytics; no third-party advertising cookies are placed without disclosure.

Data Retention

Account and transaction records are kept for the period required under applicable law. Once that period passes, personal data is deleted or anonymised. You can request your retention period in writing.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Requests

To access, correct, or delete your personal data, send a written request via our support email with your registered mobile number. We aim to respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, account status, or a specific term, our support team handles legal and account queries through the channels below. For payment disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in.

Live Chat Open the chat widget from any page on 1111dat. For legal or account queries, select the Account and Legal topic so your message reaches the right team without delay.
Email Support Write to our support address for formal legal queries, account closure requests, or data-related questions. Include your registered mobile number and the nature of your request.
Help Centre The Help Centre covers account eligibility, payment terms, and dispute steps in detail. Check there first — most legal questions about bKash, Nagad, and Rocket transactions are answered there.

Common Legal and Account Questions

These are the questions we hear most often about eligibility, account rights, and how our terms apply to payments made through bKash, Nagad, and Rocket.

Access depends on your local law and eligible region. We do not confirm legality in any specific territory. Check your local rules before creating an account or making any transaction.

You must be of legal adult age in your jurisdiction. If local law sets a higher threshold than 18, that higher age applies. Accounts found to be underage will be closed and balances handled per our terms.

Contact support via live chat or email within 30 days of the transaction. Include your bKash or Nagad reference number and the amount in question so the team can pull the record quickly.

Yes. Send a written request to our support email with your registered mobile number. We will respond within the timeframe required by applicable law and provide the data in a readable format.

We post updates on this page. Continuing to use the platform after a change means you accept the revised terms. If you disagree, you can close your account by contacting support before the change takes effect.

Request closure through support email or live chat. Any verified balance will be returned to your registered bKash, Nagad, or Rocket wallet after identity checks are completed per our withdrawal terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.